FAQs

We’ve tried to answer as many questions that you may have about your car insurance policy, making a claim and the Optional Extras that you can buy. If you can’t find the answer to your specific question here, please don’t hesitate to contact us.

Your online account
For information about gaining access to your documents and registering online to manage your car insurance policy:
How to register for online access to your policy – FAQs
Managing your car insurance policy online – FAQs
Managing your car insurance policy online by downloading our free app - FAQs

Documents you must provide
For full details of the documents we must receive when you buy a car insurance policy from us:
Providing proof of your No Claim Discount – FAQs
Providing proof of your Driving Licence(s) - FAQs
Uploading your documents - FAQs

Renewing your policy
For information on how we can renew your policy:
If your policy was paid for by direct debit instalments – FAQs
If your policy was paid for by credit or debit card – FAQs

How to make a claim
Find out more about how to claim and who to call:
Making a claim – FAQs

Optional Extras on offer
For ultimate peace of mind, you can choose to add on Optional Extras:
Motoring Legal Protection – FAQs
Car Hire Cover – FAQs
Personal Injury Cover – FAQs
Breakdown Assistance Cover – FAQs

Our fees and charges
Find out more about all of our fees and charges if you make a change or wish to cancel your policy:
Administration fees – FAQs
Cancellation fees - FAQs